Salesforce Senior Consultant Field Service (m/f/x)
London
Consulting
fluent:cx
Role
Your new workday:
As a Senior Salesforce Consultant (m/f/x) specialising in Salesforce Field Service, you will lead the design and delivery of end-to-end field service solutions that optimise service operations and mobile workforce performance. Acting as a trusted advisor, you’ll work closely with clients to improve scheduling efficiency, technician productivity, and customer satisfaction through well-architected Salesforce Field Service implementations.
You own delivery across projects, guiding teams and clients through complex field service transformations - from work order and asset management to advanced scheduling and mobile workforce enablement, while mentoring consultants and shaping best practices.
Tasks
How you help us make digital transformation tangible:
- Lead the end-to-end implementation of Salesforce Field Service solutions, from discovery through go-live and optimisation
- Lead scheduling, dispatch, and optimisation design, including capacity planning and technician skills modelling
- Lead mobile app configurations, data capture and automation
- Ideate & Design Agentic field service use cases
- Work closely with the Solution Architect and make sure the solution developed aligns to the architecture and design principles
- Guide, mentor, and review the work of consultants and junior team members
- Oversee go-lives, manage risks, and take ownership of post-deployment improvements and optimisation initiatives
- Ensure high-quality documentation, reusable assets, and adherence to Salesforce best practices
- Contribute to internal capability building, standards, and Field Service accelerators
- Support pre-sales activities (when required), including solution design, estimations, and technical input
What you should bring with you:
- 5+ years of hands-on experience delivering Salesforce Field Service solutions in customer-facing projects
- Strong, practical experience leading Field Service implementations end to end
- Deep understanding of field service and asset-based service processes, including work order lifecycle, scheduling, dispatch, optimisation, flows and mobile workforce enablement
- Proven ability to implement scalable Field Service architectures aligned with complex operational requirements
- Experience translating business needs into functional and technical Salesforce solutions
- Confidence working with senior stakeholders, including service leaders and technical architects
- Strong leadership, communication, and problem-solving skills
- Salesforce certifications (eg Administrator, Field Service Lightning Consultant, Service Cloud Consultant, Accredited Advanced SFS Consultant, Agentforce Specialist)
Work from anywhere
Work from wherever you’re most productive – at home, in a co-working space, or in our London office.
Flexible working hours
Plan your working day in a way that fits your life and supports a healthy work-life balance.
Team Events
Connect with your colleagues at regular team events – from London socials to company-wide events across Europe.
Mentorship and development
Grow with us through mentorship and development, supported by experienced colleagues along your career path.
Private healthcare
Your health matters – benefit from comprehensive private healthcare coverage.
Generous time off
Enjoy a generous holiday allowance plus additional gifted days off over Christmas.
Home office setup budget
Receive a dedicated budget to equip your home office and do your best work from day one.
Go to application
Sounds like what you’re looking for?
We’re very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at info@fluentcx.com.